mednode - improving healthcare and business communication












Frequently Asked Questions

How secure is mednode?

While no one can guarantee that any site is 100% secure, we have gone to great lengths to ensure the integrity of your mednode site both through our server and within the applications we use.
 
 All passwords use multiple md5 hashes and hash that up with a unique salt. What this means is that it is next to impossible to decrypt user passwords.

There is a built in strike system within the forum software we use. A user attempting access has five attempts to correctly enter a username and password, after which they are denied access for a specified amount of time.

Our severs, and the software we use, support .htaccess password protection meaning that if desired, you may incorporate a separate password to gain access to your directory before any application software even loads.

You have full and total control of who sees what information. We can even set your site up to disallow robot spidering, thereby greatly reducing the chance your site will even show up as listed on the major search engines.

Should you need even more security, enterprise level 256bit encryption is available as separate option

Is this something I can do myself?

Most anyone with intermediate html, php, and java scripting knowledge can implement the basic functions provided, making them work together seamlessly requires a significant amount of time, experience, and ongoing maintenance. A portal site like the one shown in the examples page takes, on average, 50-100hrs to fully implement and secure.

Someone setting up even the most basic of sites like this need only enter one wrong line of code to make the entire application stop functioning. Data integrity is a priority and we provide a complete backup and reinstallation service to you for the life of your contract.

How long does it take to complete my program once I purchase?

Each company varies depending on the number of users and options included, but the typical time to complete your site averages 3-4wks. Once we have your applications setup, we will call and give you your administrative password. At this point, you may test the functions and become familiar with the software, after which you may submit any questions or changes you might want implemented

What kind of support can I expect?

We provide unlimited, free, phone and email support for the life of your contract. Should you have any questions on how to do something or if some aspect of Mednode is not working as you think it should be, simply let us know and we will do everything we can to make sure your program works for you and your employees.

Can I add options later?

Absolutely, although there are incentives on the options if you purchase them with the initial program. 

Why is there a maintenance fee and what does it cover?

This fee covers your yearly domain name registration (www.yourchosenname.com), your monthly server fees, bandwidth, hosting, site backup, maintenance, technical support and free product upgrades. The fee is set as low as possible, while still allowing us to cover the costs for providing an ongoing service. 

Do you provide on-site setup and training?

Generally we do not, although exceptions may be made on a case-by-case basis. The entire application is able to be remotely accessed by us should any problem arise. You will be given access to our support site as well as a comprehensive training manual on how to use the software. Of course, you can always call or email us to address any problem you may have.

Can I setup mednode on our company intranet/server?

Due to the large variety of operating systems, user protocols, access restrictions and security entanglements on company servers, mednode is only available through a separate server provided by us. Operating this way ensures we have access to the system at any time should you need help and also allows you, and your employees, full use of the system from any location outside your company intranet. The only requirement of your IT department (if applicable) will be to allow access to the mednode server if you are using web filtering software.

What about pricing?

We have listed the price for the basic packages and options which should be fairly close to what your actual cost is. However, since each company and department is different and mednode is custom tailored to you and your needs, prices will vary depending on these factors. Therefore, while you may have 50 employees and want just the chat option, others may have 500+ employees and need all the available options. The configurations are limitless and as such, there is no way to provide you with an exact price until we have discussed with you what your needs are.

Where does the name mednode come from?

mednode began by serving the healthcare industry and we derived our name as a result of that collaboration: "med" (ication) "node" (a unit used to build a data structure). Our main focus resides in all areas of business communication, from small, privately owned businesses to large, corporate clients.





Don’t see your question listed here? Please contact us and we will gladly talk with you about any issues you don’t see addressed here.
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