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Frequently Asked QuestionsHow secure is mednode?
While no one can guarantee that any site is 100% secure, we have gone
to great lengths to ensure the integrity of your mednode site both
through our server and within the applications we use.
All passwords use multiple md5 hashes and hash that up with a unique salt. What this means is that it is next to impossible to decrypt user passwords. There is a built in strike system within the forum software we use. A user attempting access has five attempts to correctly enter a username and password, after which they are denied access for a specified amount of time. Our severs, and the software we use, support .htaccess password protection meaning that if desired, you may incorporate a separate password to gain access to your directory before any application software even loads. You have full and total control of who sees what information. We can even set your site up to disallow robot spidering, thereby greatly reducing the chance your site will even show up as listed on the major search engines. Should you need even more security, enterprise level 256bit encryption is available as separate option Is this something I can do myself?Most
anyone with intermediate html, php, and java scripting knowledge
can implement the basic functions provided, making them work together
seamlessly requires a significant amount of time, experience, and
ongoing maintenance. A portal site like the one shown in the examples page
takes, on average, 50-100hrs to fully implement and secure.
Someone setting up even the most basic of sites like this need only enter one wrong line of code to make the entire application stop functioning. Data integrity is a priority and we provide a complete backup and reinstallation service to you for the life of your contract. How long does it take to complete my program once I purchase?Each
company varies depending on the number of users and options included,
but the typical time to complete your site averages 3-4wks. Once we
have
your applications setup, we will call and give you your administrative
password. At this point, you may test the functions and become familiar
with the software, after which you may submit any questions or changes
you might want implemented
What kind of support can I expect?We
provide
unlimited, free, phone and email support for the life of your contract.
Should you have any questions on how to do something or if some aspect
of Mednode is not working as you think it should be, simply let us know
and we will do everything we can to make sure your program works for
you and your employees.
Can I add options later?Absolutely,
although there are incentives on the options if you purchase them with
the initial program.
Why is there a maintenance fee and what does it cover?This
fee
covers your yearly domain name registration (www.yourchosenname.com),
your monthly server fees, bandwidth, hosting, site backup, maintenance,
technical support and free product upgrades. The fee is set as low as
possible, while still allowing us to cover the costs for providing an
ongoing service.
Do you provide on-site setup and training?Generally
we do not, although exceptions may be made on a case-by-case basis. The
entire application is able to be remotely accessed
by us should any problem arise. You will be given access to our support
site as well as a comprehensive training manual on how to use the
software. Of course, you can always call or email us to address any
problem you may have.
Can I setup mednode on our company intranet/server?Due
to the
large variety of operating systems, user protocols, access restrictions
and security entanglements on company servers, mednode is only
available through a separate server provided by us. Operating this way
ensures we have access to the system at any time should you need help
and also allows you, and your employees, full use of the system from
any location outside your company intranet. The only requirement of
your IT department (if applicable) will be to allow access to the
mednode server if you are using web filtering software.
What about pricing?We
have
listed the price for the basic packages and options which should be
fairly close to what your actual cost is. However, since each company
and department is different and mednode is custom tailored to you and
your needs, prices will vary depending on these factors. Therefore,
while you may have 50 employees and want just the chat option, others
may have 500+ employees and need all the available options. The
configurations are limitless and as such, there is no way to provide
you with an exact price until we have discussed with you what your
needs are.
Where does the name mednode come from?mednode
began by serving the healthcare industry and we derived our name as a
result of that collaboration: "med" (ication) "node" (a unit used to
build a data structure). Our main focus resides in all areas
of business communication, from small, privately owned businesses to
large, corporate clients.
Don’t see your question listed here? Please contact us and we will gladly talk with you about any issues you don’t see addressed here. |
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